Refund and cancellation policy
Money taken means a test link and a report delivered — or your money back.
You can cancel any order for a full refund until the test link has been opened and the test started. Email us or use the contact page, with your order ID.
Once a test has been started, refunds are at our discretion. If something went wrong on our side — the test would not load, or the report did not arrive — we will fix it or refund you in full.
If you are charged twice for the same order, the second payment is refunded automatically. If money left your account but the order shows as failed, it is either confirmed or refunded once our payment partner settles it.
Refunds go back to the original payment method within [X] working days of approval. Your bank may take a few more days to show it.
Orders placed by schools are governed by the proposal or agreement signed with the school.